Cooperation Process
STEP 1
Requirement Communication
The client describes usage scenarios and specific needs.
STEP 2
Product Recommendation
We provide customized product solutions based on requirements.
STEP 3
Model Confirmation
The client finalizes product model and specifications.
STEP 4
Quotation Submission
We prepare a professional quotation for client review.
STEP 5
Quotation Approval
The client confirms the quotation details.
STEP 6
Contract Signing
Draft the contract based on the quotation and client information, then sign and stamp by both parties.
STEP 7
Payment Execution
The client makes payment as per the contract terms.
STEP 8
Production & Shipment
We manufacture and arrange shipment according to the contract.
STEP 9
Delivery
Goods are delivered to the client’s designated address via logistics.
Packing & Shipping Instructions
Goods shall be uniformly packed with dust-proof film and then loaded into standard export wooden cases, ensuring moisture-proof and shockproof protection during transit. The logistics process includes three stages:
First Leg
Transported via Deppon Logistics to the departure port;
Second Leg
Shipped by sea to the destination port;
Third Leg
Delivered by truck to the client’s designated address.
Technical Support
Goods shall be uniformly packed with dust-proof film and then loaded into standard export wooden cases, ensuring moisture-proof and shockproof protection during transit. The logistics process includes three stages:
Technical Consultation
Provide product-related technical advisory services to address client inquiries, delivering solution proposals and recommendations.
Customized Technical Support
Develop tailored solutions for clients with specialized requirements. Conduct feasibility studies and design implementation plans based on specified technical parameters and application scenarios.
On-Site Technical Demonstrations
Deploy technicians for live product showcases, highlighting functional capabilities and performance metrics. Demonstrate rapid response and precision control, while addressing client queries regarding technical implementation and operational outcomes to enhance product understanding.
Efficient Online Support
Operate dedicated hotlines and digital platforms for real-time fault reporting. Technicians leverage telecommunication tools and remote assistance to diagnose issues promptly. For simple faults, guide clients through self-resolution; for complex cases, dispatch on-site repair teams equipped with diagnostic tools to restore normal operations and minimize downtime.
Feedback Collection & Product Improvement
Proactively gather client suggestions, technical improvement requests, and issue reports. Channel insights to R&D teams to inform optimization strategies. Participate in product enhancement meetings, contributing field-tested expertise to drive iterative innovation aligned with market needs.
After-Sales Service Policy
Warranty Terms
Full Machine Warranty
Warranty Period
1 year, starting from the shipping date.
Coverage
Free repair services for faults caused by product quality issues.
Exclusions
Damage due to improper use or non-quality-related factors is not covered.
Spare Parts Warranty
Warranty Period
1 month for wear-prone parts.
Exclusions
Normal wear and tear, or deformation of metal parts.
Service
Faulty parts will be replaced with new or refurbished ones, and the defective parts must be returned to the factory.
Product Repair & Maintenance
Service Request Handling
Customers may submit repair/maintenance requests via phone, online platforms, or offline channels.
The after-sales department must respond within 1 hour, recording details such as customer information, product model, and fault description.
Response & Resolution
On-Site Repair Response Time
Urban areas: ≤24 hours
Suburbs/neighboring regions: ≤48 hours
Remote areas: To be determined through negotiation based on actual conditions.
Technicians must diagnose the issue promptly, propose a solution, and complete repairs efficiently.
Mail-In Repair
Customers will be guided to ship products to designated centers.
Repaired products must be returned to customers within 24 hours after completion.
Maintenance Service
Customers will be notified 15 days in advance via call/SMS/email for scheduled maintenance.
Technicians must perform comprehensive inspections per maintenance protocols and provide a Maintenance Report
Service Records & Feedback
Technicians must document details (fault cause, actions taken, replaced parts) and have customers sign the “Repair & Maintenance Service Form“.
Forms must be submitted to the after-sales department within 24 hours for archival in customer service records.